Shipping Policy

Effective Date: February 7th, 2026

Business Name: JACKETHIDE

Website: www.jackethide.com

At JACKETHIDE, we strive to provide clear and accurate shipping information to set proper expectations and avoid any confusion. This policy applies to both domestic and international orders.

1. Shipping Destinations

We offer worldwide shipping to most countries.

Shipping services may be limited or unavailable in certain remote or restricted regions due to local regulations or carrier limitations.

2. Order Processing Time

Orders are typically processed within 5–8 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Custom-made, personalized, or pre-order items may require additional processing time.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipment tracking is available through our website or the carrier’s tracking system.

4. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities.

These charges are not included in the product price or shipping fees and are the sole responsibility of the customer.

JACKETHIDE is not responsible for customs delays or additional fees related to international shipments.

5. Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery timeframe, please contact us for assistance.

In the event of a lost shipment, we will coordinate with the shipping carrier to investigate and resolve the issue.

Lost shipment claims must be reported after 15–30 business days from the shipping date, depending on the destination.

6. Address Accuracy & Shipping Issues

Customers are responsible for providing complete and accurate shipping information at checkout.

JACKETHIDE is not responsible for orders lost, delayed, or returned due to incorrect or incomplete addresses.

If a package is returned due to an address error, additional reshipping fees may apply.

7. Order Changes & Cancellations

Once an order has been shipped, it cannot be modified or canceled.

If you need to make changes to your order, please contact us as soon as possible before shipment.

8. Contact Us

If you have any questions regarding shipping or this policy, please contact us:

JACKETHIDE
5409 Amberdale Way
Antioch, CA 94531, USA

📧 Email: query@jackethide.com
📞 Phone: 925-477-0085