Return & Refund Policy

Effective Date: Feb 7th, 2026

Business Name: JACKETHIDE

Website: www.jackethide.com

At JACKETHIDE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you with our return and refund process.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in the same condition as received
Include original packaging with all tags attached

Please contact us at query@jackethide.com before sending any items back.

2. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 7–10 business days.

Please note that shipping charges are non-refundable.

3. Exchanges

We offer exchanges for size or product variations, subject to availability.

If the requested item is not available, you may opt for a refund instead.

4. Non-Returnable Items

The following items are not eligible for return:

Customized or personalized jackets
Sale or clearance items

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We strongly recommend using a trackable shipping service for all returns.

6. Contact Us

For any return or refund inquiries, please contact us at:

JACKETHIDE
5409 Amberdale Way,
Antioch, CA 94531, USA

📧 Email: query@jackethide.com
📞 Phone: 925-477-0085